About Gid

Who we are

We owned restaurants before we built software. We know what your Sunday 5pm looks like. Three callouts, the POS down again, a delivery driver yelling because the side door is locked. We tried every tool on the market. None of them worked the way we needed.

So we hired a security expert and built the system we always wanted to have.

Gid is not perfect today. We will tell you what is missing. What exists already comes from the operational reality we know, and we keep improving it with people working across hospitality. The goal is simple: every team should have tools that make the shift lighter instead of adding friction.

Our mission

Built with the industry. Backed by AI. Improved every single day.

We are a small team. That is not a footnote, it is how we stay close to the work. Some of us have owned restaurants and wiped tables on a Saturday night. Others bring the engineering and security discipline that live hospitality operations require. We build as one team, with the industry.

How we work

• We ship every day. You can see the changelog whenever you want.
• We don't pretend to know your operation. We ask you, and we listen.
• When something breaks, we tell you the same day. Not in a quarterly newsletter.
• We charge per location, not per user. Adding more team members never raises your bill.
• We don't sell your data. Not now. Not ever. Multi-tenant isolation is built into the architecture, not bolted on.

The Founders Program

We are capping the Founders Programme at 250 hospitality operations worldwide, in one pool with no regional split. The point is to keep every Founder close to the team and meaningfully involved in the roadmap. We appreciate the operators who back us early, and we will remember it. The Founders rate stays locked for as long as the subscription stays active. The same lock applies to Gid POS and Gid Reservations when they ship.

Founders get a direct line to the team inside Gid, a meaningful place in roadmap reviews, and a lifetime Founders badge in the app. Bring us the friction your team actually feels. If we can build the right answer responsibly, we ship it.

Why "Gid"

Short for guide. Someone who knows the path and walks it with you. That is what we want to be for the hospitality teams we serve. Not a distant vendor. A guide that understands live operations and keeps listening.