What we shipped

Applying templates is more reliable now. When you are trying to get a schedule out and a template should just apply cleanly, misses are costly. We tightened up template application so saved templates hold up better and apply more consistently in the moments operators actually use them.

Approvals now route to the right tier. When a manager or senior operator sends something up for approval, it now lands with the executive tier the way it should. We also fixed claim status to refresh live, so people see the current state without second guessing whether something actually moved.

Schedules read more of the document. When a schedule document has the details you need but the system misses hours or day level numbers, cleanup takes extra time. We expanded schedule document reading to pick up opening hours and more daily and hourly metrics, which gives operators a fuller starting point.

Timezone detection is right on French devices. If a device was set to French, some teams were getting pushed into UTC instead of their real local timezone. We fixed timezone detection so schedules and time based views line up with the place the restaurant actually operates.

Building a schedule is less fragile now. When you are trying to get a schedule out, getting blocked by the setup flow is the last thing you need. We tightened up the Build with Gid flow so uploading happens earlier and items you add there carry through into the schedule more reliably.

Go tickets now run themselves. When service is moving and someone just needs to send a ticket without extra taps, the system can now handle that in one move. We launched a one-click GO ticket flow with zero-tap production, so the order gets moving faster with less screen work for the team.

Scheduling is easier to trust now. When you are building the week and need the schedule to hold up, small glitches slow everything down. We overhauled the scheduling experience to make it easier to work through, and we tightened reliability so it behaves more consistently during busy planning moments.

Time-off approvals are more secure. When a manager approves time off, that decision needs to be final and tied to the right person. We tightened the approval flow so time-off reviews are handled more safely and reliably, which helps prevent the wrong request from being approved or changed.

Team confirmations now have a home. When someone is promoted or a plan goes live, managers need one place to see what needs attention. We launched a team confirmation hub with clearer priority cues, a tappable status gauge, and the right reminders and role context so follow-up is easier.

Your shifts stand out faster. When you are checking the schedule in a hurry, it should be obvious which shifts are yours. We now highlight a person's own shifts across calendar views, and we added a safer Team Schedule view for employees so people can check coverage without seeing manager-only details.

Staff can submit tasks themselves. When something needs doing, staff should not have to wait for a manager to enter it first. We shipped employee task submission with a simple approval step for managers, and we retired the old quick-add flow after hearing that teams needed a clearer handoff.

Scheduling now starts from real demand. When labor plans are built on rough guesses, the rota gets harder to trust. We added demand-based staffing math, leadership rota support, and staffing archetypes so teams can plan coverage from expected need instead of rebuilding the same patterns by hand.

Seating capacity follows your floor plan. When the floor plan changes, capacity should not need a second update somewhere else. Company seating capacity now pulls from the shared floor plan, which keeps numbers aligned and cuts down on mismatches between what the room holds and what the system says.

Building schedules takes less backtracking. When a manager is trying to finish the schedule, jumping between templates and the week plan slows everything down. We tightened the schedule builder so it is easier to work through shifts, connect the right template, and stay oriented while you build.

Chat gives clearer help while you wait. When someone asks Gid a question during service or prep, a silent pause can feel like nothing is happening. We added clearer in-between states, a faster path for onboarding progress questions, and direct links into the right place when chat points you to action.

Pulse now has its own writing workspace. When an operator is putting together Pulse updates, they need one place to shape the message and check the important signals behind it. We launched a dedicated authoring workspace and sharpened the scheduling fairness and bank details that support those writeups.

You can create recurring tasks with Gid. Sometimes a manager just needs to set up the repeat work and move on, without rebuilding the same task every week. We launched a standalone recurring task builder so teams can create repeatable tasks with less manual setup.

Building a schedule feels clearer now. When a manager is trying to get a schedule out, small layout issues and unclear feedback slow the whole job down. We cleaned up the schedule builder grid, added clearer in-progress feedback while changes are being applied, and included a guide to help people get their bearings faster.

Opening and closing checks can include proof. When a shift lead needs more than a checkbox, they can now run opening and closing inspections with sections for photos and sign-off. This gives teams a more usable way to confirm the work was actually done, not just tapped through.

The dashboard shows the bigger picture. When an operator opens the dashboard, they often need a quick read on more than one number at once. We added a top summary that brings multiple key metrics together, plus a trend snapshot so it is easier to spot engagement movement without digging.

See capacity and build sections faster. When you are setting the floor, you need to know if the room you planned actually matches the team on the schedule. The POS floor now shows theoretical versus real capacity, and it can auto-generate sections from the schedule so managers spend less time building the floor by hand.

Standards checks are easier on phones. When you are walking the floor, standards and accountability work has to be quick and clear on a phone. We redesigned the mobile experience and added shared category icons, so it is easier to scan, complete, and follow up without fighting the screen.

Hours can move into payroll faster. When payroll is coming up, retyping hours into accounting is the kind of extra work that eats into the day. We added a clearer flow from hours reports into payroll and accounting, included free file export, and tightened the audit trail so records are easier to trust.

Social posts can go out automatically. When the shift gets busy, social is usually the first thing to slip. You can now set up free automatic distribution of social posts across eight platforms, and we refresh the connection each week so scheduled posting keeps working more reliably.

Daily shift prep is easier to lay out. When a manager is setting up the day and needs the team to see what matters, they can now build the daily task board directly in the shift view. You can add tasks there and control whether the shift note stays visible and editable, so the handoff is clearer before service starts.

Hours can move from clock-ins to payroll. When a pay period ends, a manager needs one clear path from recorded hours to paid hours. We launched a full Time and Attendance flow that takes in-house hours through reporting, confirmation, approval, and payroll export, based on the workflow operators told us they needed.

Getting started is clearer now. When someone is setting up the app between real service work, the last thing they need is a confusing first run. We tightened the onboarding flow, cleaned up the walkthrough language and feel, and added a direct guide at the end so people know what to do next.

Building a schedule is clearer now. When you are trying to staff a week and need to see each day in context, the scheduling flow now gives you a clearer day-by-day workspace with demand guidance, staffing rules, and cleaner grid layouts. We also tightened how tasks carry through when shifts are awarded, so the schedule stays closer to what you planned.

Schedule templates are easier to scan. When you are choosing the right template, you need to understand it fast, not open each one and guess. The templates page now uses preview cards in a responsive grid, so it is easier to compare options and pick the one that fits the day.

Employee engagement is now live. When you are trying to keep a team informed and involved, scattered updates get missed. We shipped a new employee engagement module with a broad first wave of features and the shared groundwork behind it, including its landing experience and core infrastructure.

Reservations can now start on your site. When a guest is ready to book, sending them somewhere else costs attention. We shipped the next reservations release with an own-site booking embed, plus a multi-platform assist hub and Google place action support behind a flag so teams can roll it out carefully.

Scheduling now uses one production grid. When the schedule builder and the production day do not match, planning turns into rework. Based on feedback, we refreshed the schedule builder to use the ONE production day grid across S0 to S5, and we cleaned up forecasting with a polished flow, editable Step 7, and forecast materialization.