Last Updated: May 26, 2026 · Version 2026-05-26
Welcome.
These Terms describe how Gid works, who's responsible for what, and how we protect each other. We wrote them to be readable end-to-end — not skipped. The five most important things are summarized below in plain English.
The full text follows. It controls if anything is unclear.
In plain English — the 5 things that matter most
These Terms of Service (the "Terms") are a binding agreement between Gid Solutions, Inc., a Delaware corporation with its principal place of business at 390 Henri-Bourassa, Papineauville, Quebec, Canada, J0V 1R0, doing business as "Gid AI" ("Gid", "we", "our", or "us"), and the entity or individual identified in the account registration ("Customer", "you", or "your").
By creating an account, clicking "I agree", installing the Gid mobile application, or otherwise accessing or using the Service, you accept these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "Customer" refers to that organization.
If you do not have authority, or you do not agree to these Terms, you must not use the Service.
The Customer is the entity contracting with Gid (typically the restaurant, hotel, or hospitality operator that subscribed). Authorized Users access the Service under the Customer's account. Where these Terms refer to "you", they refer to the Customer for contract obligations (billing, indemnification, content responsibility) and to the Authorized User for personal-conduct obligations (acceptable use, account security). Each Authorized User must accept these Terms before first use.
The Service is an AI-assisted restaurant management and employee engagement platform. Subject to your Order, it includes some or all of the following:
We continuously develop the Service. We may add, modify, or remove features at any time. If we make a material change that materially reduces the core functionality of a feature you actively use, we will give you advance notice via email or in-product notice. Beta or Preview features (Section 13) are excluded from this commitment.
The Service uses two distinct categories of notifications:
The Service does not require push notifications to function; you can use the app fully with notifications disabled at the OS level.
Gid is a business-to-business Service. Subscriptions are sold to organizations through our website. The mobile applications do not display pricing comparisons, "Buy", "Upgrade", or "Subscribe" buttons; the apps show subscription status only and link to Manage workspace on the web (gidai.ca) where the workspace administrator manages billing. This is consistent with Apple App Store Guideline 3.1.3(b) (reader app pattern adapted for B2B) and Google Play Payments Policy for business productivity software.
Read this section carefully. Several Service features rely on large language models (LLMs) and other artificial intelligence systems. AI outputs are advisory only and may contain inaccuracies. You are responsible for reviewing AI outputs before acting on them, especially for decisions affecting wages, scheduling, employment, safety, or legal compliance.
The Service incorporates third-party AI models (currently including, but not limited to, models from OpenAI, Anthropic, and Google) and proprietary processing built on top of them. Our current Sub-processor list discloses the AI vendors in use and is updated as our vendor stack evolves. See gidai.ca/sub-processors.
To deliver coaching, voice agents, scheduling suggestions, training generation, and other AI features, your prompts and related context may be transmitted to third-party AI providers (currently OpenAI, Anthropic, and Google), as listed in our public Sub-Processors page. By using these AI features, you consent to this transmission. If you do not consent, you must not use the AI features; the rest of the Service remains available.
As between you and Gid, you own the Service Generated Output you receive in response to your inputs, subject to the rights of upstream model providers, our right to operate the Service, and applicable law. You acknowledge that other users may receive the same or similar outputs from similar inputs, and that AI outputs are generally not eligible for copyright protection in many jurisdictions.
You agree to use the Service only for lawful business purposes and in accordance with our Acceptable Use Policy at gidai.ca/aup (the "AUP"), which is incorporated by reference into these Terms. Violation of the AUP is a material breach of these Terms.
You are responsible for complying with all laws applicable to your use of the Service in the jurisdictions where you operate, including:
The Service provides tools that can help you comply, but Gid is not your legal, tax, or HR advisor and the Service is not a substitute for professional advice.
You represent and warrant that you have the rights necessary to submit Customer Content to the Service and to grant Gid the licenses set out in Section 8. You are responsible for the accuracy, legality, and appropriateness of all Customer Content.
You represent, warrant, and covenant that, during the term of these Terms:
Breach of this Section 6.5 is a material breach and is also addressed in Section 16.6 (allocation of liability for security incidents).
The Service is offered under subscription plans described on our website and in your in-product upgrade flow. Plan inclusions, limits, and pricing are part of your Order and are incorporated into these Terms. Enterprise customers may contract under a separate Master Subscription Agreement (the "MSA"); if there is a conflict between an executed MSA and these Terms, the MSA controls for that customer.
If we offer a free trial, you may use the Service free of charge for the trial period described at signup. Unless you cancel before the end of the trial, your subscription will automatically convert to a paid plan at the price disclosed at signup.
You can cancel your subscription at any time, with no obligation to explain why. We believe the right to keep using Gid is something we earn by delivering software that works for you, not something we secure by locking you into a contract you cannot leave.
We may change pricing on at least 30 days' written notice (by email or in-product). Price changes take effect on your next renewal. They do not affect amounts already invoiced or your current billing period.
In addition to the unused-time refund under Section 7.3, if we materially fail to deliver the Service as committed in our SLA and we do not remedy that failure within 30 days of your written notice to billing@gidai.ca, you are entitled to:
This remedy is in addition to any service credits owed under the SLA and to any non-waivable consumer-protection rights you may have under applicable law.
As between you and Gid, you own all Customer Content. We do not claim ownership of your data.
You grant Gid a worldwide, non-exclusive, royalty-free, sublicensable (to our Sub-processors) license to host, store, process, transmit, display, and modify Customer Content solely as necessary to:
This license terminates when Customer Content is deleted from the Service in accordance with our retention policy or Section 14, subject to our right to retain de-identified data and any legally required records.
We do not sell Customer Content or Personal Data. We do not share Personal Data with third parties for cross-context behavioral advertising. For users protected under U.S. state privacy laws (including the California CCPA/CPRA), this satisfies the "Do Not Sell or Share" requirement automatically; no opt-out is required because we do not engage in those activities.
You can export your Customer Content at any time using gidai.ca/data-export or the in-product "Export my data" function. You can delete your account and Customer Content using the methods in Section 14.4.
Our processing of Personal Data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
For Customers who are subject to data-protection laws that require a written data processing agreement (such as GDPR Article 28, the UK GDPR, Quebec Law 25, or applicable U.S. state privacy laws), our standard Data Processing Agreement applies. The DPA, when applicable, prevails over these Terms with respect to the processing of Personal Data.
The current list of Sub-processors we engage to process Personal Data on our behalf is published at gidai.ca/sub-processors. We will give you at least 30 days' advance notice before adding or replacing a Sub-processor by email or in-product notice (you may subscribe to that notice list at privacy@gidai.ca).
Each party may receive non-public business or technical information of the other party that is identified as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party shall:
Confidential Information does not include information that is or becomes public without breach, was rightfully known before disclosure, is independently developed without use of the other party's Confidential Information, or is rightfully received from a third party without restriction.
Confidentiality obligations survive termination for three (3) years, except for trade secrets, which remain protected for as long as they qualify as trade secrets under applicable law.
Our service-level commitments and support response targets are described in our Service Level Agreement, which is incorporated by reference. The SLA defines uptime targets, service credits, scheduled maintenance, exclusions, and the procedure to claim service credits.
For Free or Trial plans, we provide the Service on a "best-effort" basis without an enforceable uptime commitment. Paid plans receive the uptime targets and support response times described in the SLA.
For incidents and outages, see our status page (when available) and incident reports. For support requests, contact support@gidai.ca.
The security of the Service requires both parties to play their part. This table summarizes the division. It allocates responsibility between the parties and does not reduce either party's obligations under applicable law.
Gid is not responsible for security incidents caused by your failure to perform your responsibilities under Section 6.5 or this Section 11.3, even where the resulting impact materializes within the Service environment. Conversely, you are not responsible for security incidents caused by Gid's failure to perform its responsibilities under this Section 11.3.
Upon becoming aware of a Personal Data Breach affecting Customer Personal Data, Gid will:
Communications about a security incident to the public, the press, regulators (other than those required by law on a fixed timeline), and to non-affected third parties will be coordinated between the parties. Neither party will make a public statement attributing blame for an incident before the parties have completed a reasonable joint investigation, except where a party is required by law to do so on a fixed timeline. This coordination obligation does not delay or impair any party's compliance with mandatory legal notification timelines, which control over this Section.
You will reasonably cooperate with Gid's incident response, including by:
The Service, including all software, designs, models, prompts, agent architectures, training materials, Documentation, and trademarks (including "Gid", "Gid AI", and the Gid logo), is owned by Gid or its licensors and is protected by copyright, trademark, patent, trade-secret, and other intellectual property laws.
Subject to your compliance with these Terms and payment of applicable fees, we grant you and your Authorized Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your subscription, solely for your internal business purposes.
You may not, and you must not allow any third party to:
If you provide suggestions, comments, or other feedback to us about the Service ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable, irrevocable license to use the Feedback for any lawful purpose, without obligation or compensation to you.
From time to time, we make features available that are labeled "Beta", "Preview", "Alpha", "Experimental", or similar (collectively, "Beta Features"). Beta Features are provided "AS IS" without any service-level commitment, warranty, or indemnity, and may be modified or withdrawn at any time without notice. Information you submit through a Beta Feature may be subject to different processing terms; we will disclose any such terms when you opt in.
By using a Beta Feature, you acknowledge that it has not been generally released and may contain bugs, errors, or other problems. You agree to provide reasonable feedback about your experience if we ask.
These Terms apply for as long as you have an account or are using the Service.
We may suspend or terminate your access to all or part of the Service immediately if:
Where we suspend (rather than terminate), we will restore the Service after you remedy the cause of the suspension.
You may permanently delete your account and all associated Customer Content at any time:
We use a 30-day grace window so that accidental requests can be reversed. After day 30, we permanently delete profile data, training records, chat messages, schedules, and uploaded files within a further 30 days. We may retain (i) anonymized, aggregated usage data, (ii) records required for legal compliance (such as 7-year financial audit trails), and (iii) hashed records on our suppression list so that you are not re-contacted after deletion. See our Privacy Policy Section 9.A for full details.
Termination does not entitle you to a refund except as set out in Section 7.6.
Sections 2 (Definitions), 5.3-5.4 (AI limits and ownership), 6.5 (Customer security warranties, with respect to acts during the term), 7 (with respect to amounts owed), 8.1-8.3, 10, 11.3-11.5 (security responsibility and incident handling, with respect to incidents discovered after termination that relate to acts during the term), 12, 15, 16 (including 16.6), 17, 21, and 22 survive termination, together with any provision that by its nature should survive.
We warrant that the Service will perform materially in accordance with our Documentation under normal use during your paid subscription. Your sole remedy for a breach of this warranty is for us to use commercially reasonable efforts to correct the non-conformance; if we cannot correct it within a reasonable time, you may terminate the affected portion of the Service and receive a pro-rated refund for the unused, prepaid portion (Section 7.6).
EXCEPT FOR THE LIMITED WARRANTY IN SECTION 15.1, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR FIT FOR ANY PARTICULAR PURPOSE. YOU REMAIN RESPONSIBLE FOR REVIEWING AI OUTPUTS BEFORE RELYING ON THEM (SECTION 5).
WE DO NOT WARRANT THAT THE SERVICE WILL BE SECURE AGAINST ALL ATTACKS, INTRUSIONS, OR DATA-LOSS EVENTS. NO SOFTWARE SERVICE CAN GUARANTEE PERFECT SECURITY. WE COMMIT TO USING COMMERCIALLY REASONABLE SECURITY MEASURES (SEE SECURITY, OUR DPA ANNEX 2, AND SECTION 11.3) BUT WE DO NOT WARRANT THAT THESE MEASURES WILL PREVENT EVERY POSSIBLE SECURITY INCIDENT. ALLOCATION OF LIABILITY FOR SECURITY INCIDENTS IS GOVERNED BY SECTION 16.6.
Some jurisdictions do not allow exclusion of certain warranties. Where you are a consumer protected by such non-waivable rights, the disclaimers in this Section 15 apply only to the extent permitted by your local law.
Important. This section limits the money damages you can recover from Gid. Some categories of damages are excluded entirely. The cap on damages is the fees you paid to Gid in the 12 months preceding the claim. Specific carve-outs apply (Section 16.3).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID OR OWED TO GID UNDER THESE TERMS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.
The exclusions and cap in Sections 16.1 and 16.2 do not apply to:
The pricing of the Service reflects this allocation of risk. The limitations in this Section 16 form an essential basis of the bargain between the parties and apply regardless of the form of action (contract, tort, statute, or otherwise) and regardless of whether the remedies in these Terms fail of their essential purpose.
By Customer. You will defend Gid against any third-party claim alleging that (a) your Customer Content, your use of the Service in violation of these Terms or the AUP, or your business operations infringe a third-party right or violate law, and you will pay any settlement we agree to and any damages and reasonable attorney fees finally awarded against Gid in such a claim.
By Gid. We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes a valid third-party intellectual property right in your jurisdiction, and we will pay any settlement we agree to and any damages and reasonable attorney fees finally awarded against you in such a claim. We will have no obligation under this paragraph for claims arising from (i) Customer Content, (ii) your combination of the Service with non-Gid products or data not authorized by us, (iii) modifications to the Service not made by us, (iv) use of an outdated version of the Service after we have made an updated version available, or (v) Beta Features (Section 13). If the Service becomes or is likely to become subject to an infringement claim, we may at our option (1) procure the right for you to continue using it, (2) replace or modify it to make it non-infringing while preserving substantially equivalent functionality, or (3) terminate the affected portion of the Service and provide a pro-rated refund.
Process. The indemnified party must promptly notify the indemnifying party in writing of the claim, allow the indemnifying party to control the defense and settlement (provided no settlement requires the indemnified party to admit liability or pay money without consent), and reasonably cooperate at the indemnifying party's expense. This Section 16.5 states each party's sole and exclusive liability, and the other party's exclusive remedy, for third-party intellectual-property infringement claims.
Without limiting Section 16.3 (carve-outs from the cap and exclusions), the parties expressly acknowledge the following allocation of liability when a security incident occurs:
Before bringing a formal claim, the parties agree to attempt in good faith to resolve any dispute by contacting legal@gidai.ca in writing with a description of the dispute, the relief requested, and a contact for follow-up. The parties will use commercially reasonable efforts to resolve the dispute within 30 days of that notice.
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, excluding any choice-of-law rules that would apply the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 17.4, the parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, for any dispute arising out of or related to these Terms.
If you reside in or your principal place of business is located in the United States, the parties agree that any dispute arising out of or related to these Terms or the Service ("U.S. Dispute") will be resolved by binding individual arbitration administered by JAMS under its applicable rules (the JAMS Streamlined Arbitration Rules & Procedures for U.S. Disputes with claims under USD 250,000, and the JAMS Comprehensive Arbitration Rules & Procedures for U.S. Disputes with claims of USD 250,000 or more), as in effect at the time the arbitration is commenced.
FOR ANY U.S. DISPUTE, YOU AND GID AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF A COURT OR ARBITRATOR DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY PART OF THIS PARAGRAPH AS TO A PARTICULAR CLAIM FOR RELIEF, THEN THAT CLAIM (AND ONLY THAT CLAIM) MUST BE SEVERED FROM THE ARBITRATION AND BROUGHT IN THE COURTS OF SECTION 17.3, AND THE REMAINING CLAIMS WILL PROCEED IN ARBITRATION.
Notwithstanding Sections 17.4 and 17.5:
You may opt out of Section 17.4 (Arbitration) and Section 17.5 (Class-Action Waiver) by sending a written opt-out notice to legal@gidai.ca within 30 days of first accepting these Terms. Your opt-out notice must include your full name, your account email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
To the maximum extent permitted by applicable law, any claim arising out of or related to these Terms must be brought within one (1) year after the claim accrued. Claims brought after that period are permanently barred.
The following additional terms apply only to your use of the Service through an application obtained from the Apple App Store (the "App"). These terms are between you and Gid only; Apple Inc. is not a party. Apple is not responsible for the App or its content.
The following additional terms apply only to your use of the Service through an application obtained from the Google Play Store. These terms are between you and Gid only; Google LLC is not a party.
We may update these Terms from time to time. For material changes, we will give you at least 30 days' advance notice by email to your registered address, by in-product notice, or by updating the "Last Updated" date at the top of this page and prompting you to re-accept on next sign-in.
If you object to a material change, your remedy is to cancel your subscription and stop using the Service before the change takes effect. Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.
Previous versions of these Terms are archived at gidai.ca/legal/archive for your reference.
These Terms, together with the documents incorporated by reference (Privacy Policy, AUP, DPA, SLA, Sub-processors list, and any Order or MSA), constitute the entire agreement between you and Gid regarding the Service and supersede any prior or contemporaneous understandings on the same subject. In the event of conflict, the order of precedence is: signed MSA > Order > DPA (for processing of Personal Data) > these Terms > SLA > AUP > Privacy Policy > Sub-processors list.
Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications failures at the public-internet backbone level, pandemics, or other emergencies. The affected party must promptly notify the other and use commercially reasonable efforts to resume performance.
For clarity, a denial-of-service attack, credential-stuffing attack, malware intrusion, or other hostile third-party action targeting the Service or Customer's account is not, by itself, a force majeure event. Such events are governed by Sections 11.4 (Incident Response) and 16.6 (Security Incidents — Specific Allocation), which preserve each party's security responsibilities and the appropriate allocation of liability under the governing law.
Legal notices to Gid must be sent to Gid Solutions, Inc., 390 Henri-Bourassa, Papineauville, Quebec, Canada, J0V 1R0, with a copy by email to legal@gidai.ca. Legal notices to you may be sent to the email address on your account or, where required by law, to your registered postal address.
You may not assign or transfer these Terms or any of your rights or obligations under them, in whole or in part, without our prior written consent (not to be unreasonably withheld). We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, with notice to you. Any attempted assignment in violation of this Section is void.
The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, fiduciary, or employment relationship between the parties.
There are no third-party beneficiaries to these Terms, except for Apple Inc. and its subsidiaries as set out in Section 18.
If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
A party's failure or delay to exercise any right under these Terms is not a waiver. No waiver is effective unless in writing and signed by the waiving party.
You must comply with all applicable export-control and economic-sanctions laws, including those of the United States, Canada, the United Kingdom, the European Union, and the United Nations. You represent that you are not on any restricted-party list maintained by those authorities and will not use the Service to violate any such law.
Each party will comply with applicable anti-bribery and anti-corruption laws, including the U.S. Foreign Corrupt Practices Act, the Canadian Corruption of Foreign Public Officials Act, and the U.K. Bribery Act.
Headings are for convenience only and do not affect interpretation. The words "include", "including", and "such as" are interpreted as "without limitation". The singular includes the plural and vice versa.
The English version of these Terms is the controlling version. Translations are provided for convenience and have no legal effect to the extent of any conflict with the English version, except where applicable law (such as Quebec Law 25 or Quebec's Charter of the French Language) gives a translated version equal or controlling weight.
Gid Solutions, Inc. (doing business as "Gid AI")
390 Henri-Bourassa, Papineauville, Quebec, Canada, J0V 1R0
Legal: legal@gidai.ca
Privacy: privacy@gidai.ca
Security: security@gidai.ca
Abuse / content reports: abuse@gidai.ca
Billing: billing@gidai.ca
Support: support@gidai.ca
General: contact@gidai.ca
Phone: +1 (289) 217-6976
Website: www.gidai.ca