Delete your Gid account.

1. What happens after confirmation

Opening a valid confirmation link starts exactly one 30-day grace period. The deletion service records the request, attempts to disable sign-in immediately, and attempts to send a separate grace-start email containing a single-use cancellation link. First-party account data is not deliberately deleted during the grace period. If the cancellation email does not arrive, contact privacy@gidai.ca promptly.

If you do not cancel, the next scheduled daily purge after the grace period attempts the required first-party deletion steps. A failed required step leaves the request open for retry. An applicable legal hold or an active, unresolved content-safety or security report concerning the deletion subject can pause destructive processing before required evidence is destroyed. After first-party deletion, the request remains open while Gid verifies erasure or lawful retention in provider and analytics systems. This is not a second grace period, and Gid does not promise an unsupported fixed completion date for that verification.

For an account recognized as the Founder of the selected company, the service also attempts to cancel its Stripe subscription when the grace period begins. Cancelling the deletion request does not automatically restart a cancelled subscription.

2. Scope, deletion, and retention

• Employee or non-Founder account: the request uses a user-only scope. It targets the global sign-in identity, the person's memberships, and personal data attributable to that person. Organizational records that must survive may be deleted, de-identified, or scrubbed according to their data contract and lawful retention requirements.
• Founder account: the default scope also targets the selected company's Gid workspace and company-scoped content. It removes that tenant from its members' access. The requester's memberships in other companies are handled as user-only before the global sign-in identity is removed.

The first-party purge targets account credentials and in-scope personal data, including attributable profile information, training activity, schedules, messages, uploaded files, preferences, and device tokens. The exact action depends on the request scope, record ownership, and any legal or moderation hold.

After first-party deletion, a restricted server-only request record temporarily retains the account identifier, email, and membership proof solely to complete and evidence follow-up for BigQuery analytics; Stripe and Square; SendGrid, Mailgun, and Twilio; and OpenAI, Anthropic, and Google Vertex AI. Once that work is evidenced, those direct identifiers are removed. A minimized deletion lifecycle record with a hashed email is retained for seven years, and a hashed suppression value prevents unwanted re-contact. Restricted billing, POS, cash-reconciliation, tip-sharing/payroll, source-integrity, security, fraud, and related audit evidence may remain for up to seven years where required. The deletion record contains a count-only inventory, and Privacy Operations must evidence a necessity review at least annually. See the Privacy Policy for the full retention terms.

3. Other ways to request deletion

• In the Gid app: Open Account Settings, choose "Delete my account," enter the exact account email, and acknowledge the consequences. The authenticated request starts the grace period directly; the service then attempts to email the cancellation link.
• By email: Write to privacy@gidai.ca from your account email with the subject "Account Deletion Request."
• On this page: Use the two-step form below. Submitting the form only requests a link; opening a valid link starts the grace period.

4. Start a deletion request

Enter only the email address used for your Gid account. We do not ask for a reason or collect feedback in this deletion flow.

5. Need help?